Shipping policy

Shipping Policy – Saajghar Jewellery

1. Order Processing

  • All orders are processed within 2–5 business days after payment confirmation.
  • Orders are not processed on Sundays or public holidays.
  • In case of high demand or unforeseen delays, processing time may be extended, and customers will be informed.

2. Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout.
  • We may offer free shipping on orders above a certain amount (if applicable).

3. Delivery Timeline

  • Estimated delivery time:
    • Metro cities: 3–7 business days
    • Other locations: 5–10 business days
  • Delivery timelines may vary depending on location, courier availability, and external factors.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via email/SMS.
  • Customers can track their order using the provided link.

5. Shipping Partners

  • We work with reliable courier partners to ensure safe and timely delivery.

6. Delays & Issues

  • Saajghar Jewellery is not responsible for delays caused by:
    • Courier service disruptions
    • Natural calamities
    • Incorrect shipping details provided by the customer
  • If your order is delayed beyond the expected timeframe, please contact us.

7. International Shipping

  • (Optional – include only if applicable)
  • We offer international shipping to selected countries.
  • Delivery timelines and shipping charges vary by destination.
  • Customs duties, taxes, or import charges (if any) must be borne by the customer.

8. Undelivered Packages

  • If a package is returned due to incorrect address or failed delivery attempts, customers may be required to pay re-shipping charges.

9. Damaged or Missing Items

  • If you receive a damaged package or missing item, please notify us within 48 hours of delivery with photos/videos as proof.
  • We will investigate and resolve the issue promptly.